Qualcomm Careers | Engineering Jobs and More

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Wir rekrutieren kluge K\u00f6pfe und setzen uns f\u00fcr eine Kultur der gegenseitigen Unterst\u00fctzung und Inklusion ein. So k\u00f6nnen mit Ihren Ideen zu weltver\u00e4ndernden Innovationen und bahnbrechenden Technologien beitragen. Damit das m\u00f6glich ist, nutzen wir die ganze Breite und Tiefe unseres weltweiten Know-hows. Wir liefern Antworten, machen Komplexes einfach und \u00fcberwinden gemeinsam anspruchsvollste Herausforderungen.</p> <p><strong>Innovationen mit Technologieexperten<br /></strong>Karriere kennt keine Grenzen \u2013 davon sind wir bei Qualcomm fest \u00fcberzeugt. Nutzen Sie die einzigartige M\u00f6glichkeit, mit hoch angesehenen und f\u00fchrenden Engineering- und Technologieexperten der Branche zusammenzuarbeiten. Bei uns erleben Sie Lernen und berufliche Weiterentwicklung in einer v\u00f6llig neuen Dimension.</p> <p><strong>Gesund leben, gesund arbeiten<br /></strong>Dar\u00fcber hinaus haben Sie Zugang zu Programmen wie unseren kontinuierlichen Lern- und Weiterentwicklungsprogrammen, der Erstattung von Studiengeb\u00fchren und Mentoring, um Ihr grenzenloses Potenzial auszusch\u00f6pfen \u2013 au\u00dferdem haben Sie die M\u00f6glichkeit, Ihre Lebensqualit\u00e4t durch unsere umfassenden, erstklassigen Leistungsangebote zu verbessern .</p> <p>Die Arbeit, die wir bei Qualcomm leisten, hat Auswirkungen auf das Leben rund um den Globus \u2013 und Sie k\u00f6nnen ein Teil davon sein. Bewerben Sie sich noch heute und entfalten Sie Ihr volles Potenzial..</p>"}}}, "customContent": {"positionSections": [{"title": "Unlock Your Limitless Potential with Qualcomm", "body": "<p>Whether you&rsquo;re launching a new career or ready to explore what&rsquo;s next in the evolution of your talent and expertise, you&rsquo;re about to embark on a career growth journey like no other.</p> <p><strong>Bring out your best, with the best<br /></strong>Our employees make Qualcomm&rsquo;s success possible. We hire the brightest minds and foster a supportive, inclusive culture where your ideas have the power to contribute to world-changing innovations and breakthrough technologies. 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Management Tools such as Workday modules, BSwift, ServiceNow, etc. Work closely with internal and external technology providers on technical issues or planned enhancements Contribute to continuous improvement by identifying opportunities to improve, automate and simplify processes and enhance employee experience. Ability to oversee the troubleshooting of basic technical issues related to these tools. The ideal candidate will possess the following: Bachelor's Degree 8+ years of experience working in a customer service center that primarily delivered service to customers through web portals and self-service tools, and service channels (e.g. inbound call center, chat, online case management) supported by customer service representatives 2+ yrs of experience in a lead role with people management responsibilities. Prior experience supervising a primarily inbound HR contact/call center preferred including the supervision of personnel Preferably, prior human resources experience resulting in broad exposure to the different areas of Human Resources (e.g. Staffing, Annual Review, Benefits, Payroll, Separations, Human Capital Management Tools, etc.) Excellent customer service and diplomacy skills. The ability to communicate performance expectations and monitor and evaluate performance to ensure plans are met. This includes the ability to ensure tasks are completed in a timely and quality fashion and the ability to provide specific and meaningful feedback both informally (e.g., discussion) and formally (e.g., performance evaluation). Models and creates an environment that promotes knowledge, skills, and career development. Ability to understand the cause of an issue and contribute to identifying the appropriate solution and mentor others in developing that skill. 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Ability to maintain composure and adapt in a dynamic, fast-paced, employee-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities Experienced in evaluating and implementing tools and metrics to enhance effectiveness Ability to streamline processes, integrate, and associate pieces of information gathered from multiple sources Familiarity with Contact Call/Center technology including computer/telephony integration (CTI), interaction tracking software, portals, searchable knowledgebase applications, case management tools, and call monitoring/quality assurance software Demonstrated ability to motivate, develop and lead a team Excellent verbal and written communication skills necessary to persuade and influence work teams, and to explain complex issues Familiarity with Human Capital Management tools such as Workday, benefits enrollment, applicant tracking, onboarding, compensation, and performance management. Ability to translate strategies into operational plans Ability to focus on team member performance, performance metrics, team building, and employee development to ensure team member effectiveness. Capability to drive process improvements, work flow efficiency, monitoring of transactional processing for compliance and accuracy Ability to handle escalated employee concerns resulting in a superior customer support experience. Ability to create and maintain a work environment that promotes excellent customer service, teamwork, diversity, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes Contact Center Management Human Capital Management Tools Troubleshooting Aptitude Mentoring Ability HR Domain Knowledge Analytical, Decision-Making, & Creativity Relationship Building Skills Strong Verbal and Written Communications Skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://careers.qualcomm.com/careers/job/446695198412", "isPrivate": false, "latlongs": "19.4326077,-99.133208"}, {"id": 446695198413, "name": "Talent Development Specialist", "location": "Mexico City, Distrito Federal, Mexico", "locations": ["Mexico City, Distrito Federal, Mexico"], "hot": 0, "department": "Talent Development", "business_unit": "77807 HR - Mexico", "t_update": 1701390778, "t_create": 1696464000, "ats_job_id": "3053763", "display_job_id": "3053763", "type": "ATS", "id_locale": "3053763-en", "job_description": "Leverages advanced knowledge of Talent Development principles, processes, tools, and best practices to drive and lead projects focused on training and developing employees. 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Leverages advanced data from multiple sources (e.g., analytic tools, surveys, training metrics, needs assessments, observations, supervisors, etc.) to make data-based decisions regarding talent development related topics and projects with minimal guidance. Displays deep knowledge in a specific area; acquires advanced knowledge of various areas related to Talent Development; shares knowledge with others on team and helps less experience colleagues understand and apply advanced concepts. Writes clear and detailed technical documentation for complex projects with minimal guidance. Works independently to execute programs with minimum of no supervision Provides some supervision/guidance to other members; does not have direct reports. Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct. Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc. Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework. Substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives. Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required. Bachelor's degree and 3+ years of Talent Development, Human Resources, or related work experience. OR Associate's degree and 5+ years of Talent Development, Human Resources, or related work experience. OR High School Diploma or equivalent and 7+ years of Talent Development, Human Resources, or related work experience. 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Writes and organizes technical documentation for compensation-related decisions, projects, and/or processes with minimal supervision. Works under some supervision. Provides some supervision/guidance to other members; does not have direct reports. Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct. Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc. Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions). Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework. Creativity is needed to draft original documents, imagery, or work products within established guidelines. Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited analysis may be required. Occasionally participates in strategic planning within own area affecting immediate operations. Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Bachelor's degree and 3+ years of Compensation, Human Resources, Finance, or related work experience. OR Associate's degree and 5+ years of Compensation, Human Resources, Finance, or related work experience. OR High School Diploma or equivalent and 7+ years of Compensation, Human Resources, Finance, or related work experience. 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