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Wir rekrutieren kluge K\u00f6pfe und setzen uns f\u00fcr eine Kultur der gegenseitigen Unterst\u00fctzung und Inklusion ein. So k\u00f6nnen mit Ihren Ideen zu weltver\u00e4ndernden Innovationen und bahnbrechenden Technologien beitragen. Damit das m\u00f6glich ist, nutzen wir die ganze Breite und Tiefe unseres weltweiten Know-hows. Wir liefern Antworten, machen Komplexes einfach und \u00fcberwinden gemeinsam anspruchsvollste Herausforderungen.</p> <p><strong>Innovationen mit Technologieexperten<br /></strong>Karriere kennt keine Grenzen \u2013 davon sind wir bei Qualcomm fest \u00fcberzeugt. Nutzen Sie die einzigartige M\u00f6glichkeit, mit hoch angesehenen und f\u00fchrenden Engineering- und Technologieexperten der Branche zusammenzuarbeiten. Bei uns erleben Sie Lernen und berufliche Weiterentwicklung in einer v\u00f6llig neuen Dimension.</p> <p><strong>Gesund leben, gesund arbeiten<br /></strong>Dar\u00fcber hinaus haben Sie Zugang zu Programmen wie unseren kontinuierlichen Lern- und Weiterentwicklungsprogrammen, der Erstattung von Studiengeb\u00fchren und Mentoring, um Ihr grenzenloses Potenzial auszusch\u00f6pfen \u2013 au\u00dferdem haben Sie die M\u00f6glichkeit, Ihre Lebensqualit\u00e4t durch unsere umfassenden, erstklassigen Leistungsangebote zu verbessern .</p> <p>Die Arbeit, die wir bei Qualcomm leisten, hat Auswirkungen auf das Leben rund um den Globus \u2013 und Sie k\u00f6nnen ein Teil davon sein. Bewerben Sie sich noch heute und entfalten Sie Ihr volles Potenzial..</p>"}}}, "customContent": {"positionSections": [{"title": "Unlock Your Limitless Potential with Qualcomm", "body": "<p>Whether you&rsquo;re launching a new career or ready to explore what&rsquo;s next in the evolution of your talent and expertise, you&rsquo;re about to embark on a career growth journey like no other.</p> <p><strong>Bring out your best, with the best<br /></strong>Our employees make Qualcomm&rsquo;s success possible. We hire the brightest minds and foster a supportive, inclusive culture where your ideas have the power to contribute to world-changing innovations and breakthrough technologies. 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Supervise and lead a team of HR Shared Services Representatives by providing day to day operational leadership on service delivery and execution Manage escalations by analyzing issues and providing solutions to employees Be a point of contact for various functional teams(HR/non HR) when new programmes/tools/communications get rolled out to ensure that the Concat Centre is ready to provide support Develops, coaches, and mentors' members of the team and provides development assignments. Advises and teaches members of the team on how to achieve effective job performance. Communicates performance expectations and monitors and evaluates performance of members of team to ensure plans are met. Manages the performance of team members by meeting regularly with each member to discuss current and future state of key projects, identifies developmental opportunities, and evaluates performance based on key metrics. Management Tools such as Workday modules, BSwift, ServiceNow, etc. Work closely with internal and external technology providers on technical issues or planned enhancements Contribute to continuous improvement by identifying opportunities to improve, automate and simplify processes and enhance employee experience. Ability to oversee the troubleshooting of basic technical issues related to these tools. The ideal candidate will possess the following: Bachelor's Degree 8+ years of experience working in a customer service center that primarily delivered service to customers through web portals and self-service tools, and service channels (e.g. inbound call center, chat, online case management) supported by customer service representatives 2+ yrs of experience in a lead role with people management responsibilities. Prior experience supervising a primarily inbound HR contact/call center preferred including the supervision of personnel Preferably, prior human resources experience resulting in broad exposure to the different areas of Human Resources (e.g. Staffing, Annual Review, Benefits, Payroll, Separations, Human Capital Management Tools, etc.) Excellent customer service and diplomacy skills. The ability to communicate performance expectations and monitor and evaluate performance to ensure plans are met. This includes the ability to ensure tasks are completed in a timely and quality fashion and the ability to provide specific and meaningful feedback both informally (e.g., discussion) and formally (e.g., performance evaluation). Models and creates an environment that promotes knowledge, skills, and career development. Ability to understand the cause of an issue and contribute to identifying the appropriate solution and mentor others in developing that skill. The ability to structure the work schedules in a way that the work is distributed in a fair, reasonable, and balanced manner amongst the staff members. 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Ability to translate strategies into operational plans Ability to focus on team member performance, performance metrics, team building, and employee development to ensure team member effectiveness. Capability to drive process improvements, work flow efficiency, monitoring of transactional processing for compliance and accuracy Ability to handle escalated employee concerns resulting in a superior customer support experience. 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