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Bei uns erleben Sie Lernen und berufliche Weiterentwicklung in einer v\u00f6llig neuen Dimension.</p> <p><strong>Gesund leben, gesund arbeiten<br /></strong>Dar\u00fcber hinaus haben Sie Zugang zu Programmen wie unseren kontinuierlichen Lern- und Weiterentwicklungsprogrammen, der Erstattung von Studiengeb\u00fchren und Mentoring, um Ihr grenzenloses Potenzial auszusch\u00f6pfen \u2013 au\u00dferdem haben Sie die M\u00f6glichkeit, Ihre Lebensqualit\u00e4t durch unsere umfassenden, erstklassigen Leistungsangebote zu verbessern .</p> <p>Die Arbeit, die wir bei Qualcomm leisten, hat Auswirkungen auf das Leben rund um den Globus \u2013 und Sie k\u00f6nnen ein Teil davon sein. Bewerben Sie sich noch heute und entfalten Sie Ihr volles Potenzial..</p>"}}}, "customContent": {"positionSections": [{"title": "Unlock Your Limitless Potential with Qualcomm", "body": "<p>Whether you&rsquo;re launching a new career or ready to explore what&rsquo;s next in the evolution of your talent and expertise, you&rsquo;re about to embark on a career growth journey like no other.</p> <p><strong>Bring out your best, with the best<br /></strong>Our employees make Qualcomm&rsquo;s success possible. We hire the brightest minds and foster a supportive, inclusive culture where your ideas have the power to contribute to world-changing innovations and breakthrough technologies. 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Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, Bswift, icims, etc. For any issues not resolved, opens case management tickets and refers the case to the appropriate expert for problem resolution Participates in continuous improvement initiatives Other responsibilities, as assigned 0-2 years customer service experience preferably in a call center environment, and/or a college degree with a preferred major in Human Resources, Communications or Business Fluent in English Ability to greet callers warmly and ascertain problems or reasons for their outreach Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information Communicates effectively in both oral and written form Exhibits patience and empathy Ability to put oneself in a customers' shoes and advocate for them when necessary Possesses strong problem-solving skills Confident at troubleshooting; obtains enough information from employees to either resolve the inquiry or obtains adequate information to refer the issue to an expert for problem resolution Actively looks for process improvements Strong interpersonal and customer service skills Ability to multi-task, prioritize, and manage time effectively Ability to follow strict policy guidelines and recognize situations requiring escalation Ability to work in fast-paced environment Possesses strong PC skills and has knowledge of general office tools such as Microsoft Office Suite products: Excel, Word, PowerPoint, etc. will also be helpful. Knowledge: 1-2 years HR customer service/ shared Service experience with good US benefits knowledge. Moderate understanding of general aspects of the job. Limited or no prior experience with the specific customer support tools to be used to perform this job (e.g. Avaya Call Center technology, ServiceNow HR web portal), or Human Capital Management Tools (e.g. Workday modules, Bswift, icims, etc.) Preferred Languages Japanese and Korean Job Complexity: Acquires skills and learns company policies and procedures to complete very routine tasks. Works on assignments that are routine in nature where very limited judgment is required. Supervision Required: Receives close supervision involving detailed instructions on all work. 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